Seamless Helpdesk

For great customer service

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Amazing user interface

Sort, prioritize, and resolve customer tickets on the Cloud OS.

Move and set your tickets anywhere you want with the amazing kanban view. See the complete picture of your team's workload and check the status of a ticket based on your custom tailored SLA rules.

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Stay connected with Customers regardless of platform

With the Cloud OS, get in touch to your customers where they are.

app-screen

Email New incoming emails automatically.

Website Form Qualify your customers queries with a customizable website form. Icon.

Live Chat Use the Live Chat plugin on your website to instantly engage visitors. Icon

Designed for enhanced productivity

SLAs, Automation, Templates, and Canned Responses.

Create your SLA rules and let dtmweb take action automatically. Automate actions on every stages of ticket resolution. You can also define dynamic email templates to reply the most common responses. Escalate tickets to your manager and invite experts into a live discussion in just a click. Use pre-set responses in live chat for instant answers.

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Sell support contracts

Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status

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Provide smarter self-service on Cloud OS

Built-in customer knowledge base.

Develop the amazing self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the help of forum.

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